All orders will be processed and shipped as soon as possible, usually within 3 business days. Currently all retail orders are shipped via USPS Priority Mail or USPS First Class Mail. We reserve the right to choose shipping carrier for any Free Shipping promotions. Free shipping promotions cannot be applied to expedited or overnight services. We do not ship internationally.
Once an order is processed and shipped, please allow up to 3 business days for Flat Rate/Ground Shipping. During high volume sales please allow 7-10 days for Flat Rate/Ground Shipping.
Tracking Information - A tracking number will be provided to the customer when an email address is included with the shipping information.
Expedited or Overnight Shipping – We currently do not offer expedited or overnight shipping. However, if you have a special circumstance and need expedited shipping please contact us as firstname.lastname@example.org.
Incorrect Shipping Information – If a package is returned to Balancing Botanicals due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the re-delivery cost. Balancing Botanicals, LLC is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer.
Lost or Stolen Packages -Balancing Botanicals, LLC is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Balancing Botanicals, LLC will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
International Orders: Balancing Botanicals, LLC does not ship outside of the US.