Returns

Our return policy is 30 days after receipt of the item.  Receipt of the item is determined by the delivery date of the tracking number.  Once 30 days have past, the item(s) are no longer eligible for return.

 

To be eligible for a return:

  1. Your item must be unused

  2. Your item must be in the same condition that you received it

  3. Your item must be in the original packaging

Items not eligible for return:

Some items are not eligible for return:

  • Any item not in its original condition

  • Any damaged or missing parts for reasons not due to our error 

  • Any item that is returned more than 30 days after delivery

  • Items not purchased by you

  • Discontinued items

Return process:

  • email Balancing Botanicals, LLC at info@balancingbotanicals.com

    • Your name

    • Include a description of the item purchased

    • Reason for return

    • Date of Purchase

  • Balancing Botanicals will evaluate the return for eligibility and setup any eligible return with you

  • Tentatively approved returns, should be shipped to Balancing Botanicals, LLC

    • All information needed for return shipping will be provided with the tentative approval​

  • Once the item is received the item will be reviewed for eligibility and you will be notified of approval or rejection

  • If you are approved for a return a credit will be applied to your credit card within 48 hours 

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. 

Exchanges

Balancing Botanicals, LLC does not offer exchanges at this time.

Late or missing refunds (if applicable)
If you have been approved for a refund, and have not received your refund, please be advised refunds can take several days to show on your account.  Balancing Botanicals, LLC would be happy to confirm we have issued a refund.  Please contact us if you you are interested in an additional confirmation.